Firestone Complete Auto Care

I went to Firestone to replace my tire because a nail was in it. While car was being inspected, Mr. Robert walked me to my car and showed me not only did it have a nail in the tires but both rear tires were showing metal and needed to be replaced. Mind you I went to Honda recently for a service and was never informed. Mr. Robert is always so nice and honest. That's why I love coming to Firest…

First, my career field is aviation/aerospace maintenance, for me to give a 5⭐️ review says a lot. Firestone on University always provides outstanding technician maintenance and servicing. Front desk customer service is also amazing, always able to get the appointments I wanted. This location and staff are very efficient, impressive

Heather, Robert (I think that’s his name, older Caucasian guy) and Jason or Jalen were all very attentive and detailed. Heather had an awesome personality as her and the front crew were so busy with everything and still managed to offer swift and meaningful service and feedback concerning the orders for parts, and progress of diagnosis and repair. Great team work from the reception to the garage! …

They are very irresponsible people. They had my car since 2 p.m. and at 5:30 p.m. they called me saying they couldn't fix anything because they didn't have a tool that was missing. And not only me, other people had the same problem. I recommend that you never go to that place.

I bought 2 cars from carvana and they use Silver Rock warranty. I had issues multiple times right when I first got the cars and this Firestone location not only had great customer service but Heather the manager and everyone that works there was amazing! They took care of everything that needed to be fixed and also called Silver Rock and dealt with the warranty. In a industry where trusting auto s…