Superior Saw & Small Engine

Super chaotic didn’t seem like anyone knew what they were doing. I know it’s Monday, but took 40 minutes to change two blades. They don’t carry the blades for your mower. I’m going there for the last year and now you’re not in the system just very chaotic and unorganized.

Google Review for Superior Small Engine Repair: I’ve visited this shop three times now, and each time I’ve encountered the same woman at the parts counter with an unnecessarily rude and dismissive attitude. As a professional in the lawn care industry with years of experience and a full array of equipment, I expect to be spoken to with basic respect. Instead, I’m repeatedly talked down to and treated as if I don’t know what I’m doing — despite showing up in uniform and clearly identifying as a service provider. Whether it’s because I’m a woman, Black, or a combination of both, I can’t say for sure — but the bias is clear and disappointing. On my most recent visit, I stopped in for a quick c…

Truly don’t understand the bad reviews! Everyone is so helpful and nice. Luckily I called before and they let me know I needed my model number (had no idea parts only went to certain thing) Came in with my model number and got exactly what I needed for my mower and my string trimmer. Everyone was so helpful!!

I was going to write a review last week when I tried to buy a carburetor from them. The other reviews already pointed out the rude customer service and how they literally think they are Superior. I decided not to last week because who wants to kick a man when he's already down? Today changed that. We needed an inline fuel filter. Simple thing. My son suggested we see if Superior had any since they are close by. I told him it's was all on him to talk with them. We went in and he asked for an inline fuel filter in the size we need. Lady at the counter insisted that she needed a model number to match the correct filter to the engine. When he asked if he could just see one th…

Customer service has went way down. The female y'all have working for you doesn't want to work there obviously. That's why y'all are losing so much business because she pushes your customers away. Don't put somebody completely useless behind the counter.